My mom needs help getting into her account Please

Hi,
my mom is a long time member on here and her username & password is not working. She tried forgot password and it said invalid with any email she tried. Please let me know how she can reset her password

User: Bunnei

Thank you!

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 8th, '25, 23:27

Hotarla

Joined: Aug 28th, '11, 19:32
Posts: 32100
Hugs: 177466

kitti wrote: ↑Aug 8th, '25, 23:15 Hi,
my mom is a long time member on here and her username & password is not working. She tried forgot password and it said invalid with any email she tried. Please let me know how she can reset her password

User: Bunnei

Thank you!

It's possible that her account was deactivated, which means you would have to contact Firn about reactivating it. Some older accounts get deactivated if noone's been on them for a while (like mule accounts). Unfortunately, the mods do not know passwords because that would be a serious security problem if that were to happen.

I suggest giving a private message to Firn and see if she can help with reactivating the account. C:

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 9th, '25, 00:01

kitti

Joined: Jan 20th, '22, 04:32
Posts: 35
Hugs: 3093

Hotarla wrote: ↑Aug 8th, '25, 23:27
kitti wrote: ↑Aug 8th, '25, 23:15 Hi,
my mom is a long time member on here and her username & password is not working. She tried forgot password and it said invalid with any email she tried. Please let me know how she can reset her password

User: Bunnei

Thank you!

It's possible that her account was deactivated, which means you would have to contact Firn about reactivating it. Some older accounts get deactivated if noone's been on them for a while (like mule accounts). Unfortunately, the mods do not know passwords because that would be a serious security problem if that were to happen.

I suggest giving a private message to Firn and see if she can help with reactivating the account. C:

I would be very surprised if it was, she has been on it within the last few months, but thank you, i will send her a pm!

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 9th, '25, 00:21

Hotarla

Joined: Aug 28th, '11, 19:32
Posts: 32100
Hugs: 177466

kitti wrote: ↑Aug 9th, '25, 00:01
Hotarla wrote: ↑Aug 8th, '25, 23:27
kitti wrote: ↑Aug 8th, '25, 23:15 Hi,
my mom is a long time member on here and her username & password is not working. She tried forgot password and it said invalid with any email she tried. Please let me know how she can reset her password

User: Bunnei

Thank you!

It's possible that her account was deactivated, which means you would have to contact Firn about reactivating it. Some older accounts get deactivated if noone's been on them for a while (like mule accounts). Unfortunately, the mods do not know passwords because that would be a serious security problem if that were to happen.

I suggest giving a private message to Firn and see if she can help with reactivating the account. C:

I would be very surprised if it was, she has been on it within the last few months, but thank you, i will send her a pm!

Oh has she? I had no idea tbh. xD still, messaging Firn might help or maybe Ziaheart. anyways, I'm not sure if Firn can at least check to see which email was used so that passwords can be reset so I guess you can only hope for the best! C:

I hope she gets her account back!

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 9th, '25, 02:11

Ziaheart

Knuffel Moderator

Joined: Jun 22nd, '08, 18:31
Posts: 12329
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Mood: *fingers crossed*
Location: Canada

I'll send you a PM but I must say that I'm having a weird log-in issue myself. Voting on the poll in this thread logged me out and would no longer accept my password. So I sent myself the password reset email and it worked; until I tried voting on the poll in this thread again. Then, the new password wouldn't work and the password reset wouldn't work, either; it said that the form was invalid, even though I had used the exact same email as before. Finally, I sent Firn and Starkad an email and then tried logging in once more and now here I am. So it might be that something weird was happening with the site and it'll work after a few tries? At least, I hope it does for your mother.

EDIT: And now I've just voted in the poll without being logged out.

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Well, you’re partially correct about that. Yes, you are a customer and, yes, they do work here. But it’s actually not their job to deal with psychopaths. They aren’t hostage negotiators [...] And even if the powers that be at these corporate chains push this “customer is always right” crap because they’ve decided it’s good business to placate horrible jerks, in the real world [...] adults who throw temper tantrums in public are never right about anything.[/quote]

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 9th, '25, 04:15

Hotarla

Joined: Aug 28th, '11, 19:32
Posts: 32100
Hugs: 177466

Poor Zia, if its even happening to the mods lol. xD;;

I hope everyone gets their login stuff fixed!

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 16th, '25, 16:08

Firn

Illustrator

Joined: Apr 14th, '07, 00:58
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Location: Utsusemi

I have experienced this myself twice now.

Both times just waiting a bit and trying to log in at a later time worked, but of course that is not a satisfactory solution nor a fix.
I will ask starkad to look into this, but this seems to be a weird glitch that happens on and off and it's always difficult to fix a glitch that cannot be reproduced.

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Post subject: Re: My mom needs help getting into her account Please

Posted: Aug 16th, '25, 17:05

Hotarla

Joined: Aug 28th, '11, 19:32
Posts: 32100
Hugs: 177466

Yeah my friend Lutyra also recently had this problem too. We speak on discord so just yesterday, she was like “I couldn’t log in” and had the same password, invalid messages.

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