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Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 22:33
by Themis
Well it's been working well, but here's what happened within an hour and a half of me being at work.
1) A room flooded
2) The main computer hosting all programs to our other 5 computers crashed.
3) The internet died so when I got the main computer back up the systems still didn't work.
4) A patient called about there bill and while I was explaining it to them they got pissed nad hung up on me.
5) I was angry and called back leaving a message saying: "This is (name) at (business name) calling back about your bill. I was hoping we could continue our conversation so I can finish explaining your bill to you as I was trying to do before you so rudely hung up on me. So I'd greatly appreciate if you called me back."
I am scared I am going to be fired over that message x.x
It was unprofessional of me.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 22:34
by Merrymaking
Yes, that was unprofessional alright xD
Awesome, but unprofessional.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 22:37
by Themis
If she mentions it to my boss, I will be fired or at least get a major talking to.
Unlucky for me, My boss is going to be working here again starting next week. Meaning there's a chance she will answer the phone when/if that person calls back and not me.
Other than that, I'm glad my boss will be working with me again. Will take a lot of stress off me to have someone competent to work with again.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 22:39
by Merrymaking
Well if you do so well concerning the rest I think it'll just be the major talk, right? :)

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 22:57
by Themis
I am hoping my boss doesn't find out about it.
I just called and left the woman another message saying I was going to take some off her bill for x-Rays out of curtousy. So, I am hoping that makes up for me being 'Rude'
Though if you ask me, while it was unprofessional to leave such a message, it wasn't done so in a rude way.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 23:04
by Merrymaking
If you really called her rude it's not done. You can't call a customer rude at whatever time. Though I can't blame you. ^_^;;
I think you solved it properly and that should mean something to your boss.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 23:05
by kabutoottonin
maybe you could tell your boss and say you realise it's unprofessional?
will be better then your boss finding out - downside is, he will definitely know...

another update to my comic
can go sleep in half an hour

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 23:07
by Merrymaking
Kabuuuu. I offered on another magpieeee.

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 23:09
by Themis
Eh. Maybe.
She's normally a very nice person, so hopefully she will be again and not mention it xD

Re: { 秋 } [ нєxcσdє ] [ I love y'aaaaall. ]

Posted: Apr 27th, '12, 23:14
by Themis
it's not even like it was a big bill. It was 112$ now it's $88